Holiday Booking System

Requirement

Creating a holiday booking website

Identifying user persona

User group

People who love to travel

Demographic & characteristics

  • Age: 30 - 50
  • Use laptops and smartphones
  • Best knowledge about technology
  • Doing a job and married
  • Have money to travel

User

Cognition

  • is that a best hotel?
  • are they offering family package
  • can I find a flight without delay
  • can I book hotel and flight same time?
  • how to find a taxi to going to hotel from airport
  • can I find a travel guide?

User

Perception

  • they say that December is best for travelling
  • there is a offer in November
  • there is a family package for flight
  • someone say having food outside hotels are good

User

Behaviour

  • should ask someone for best hotels
  • should wait for travel season to get offer
  • will find a travel guide after going to the hotel
  • should find a beach hotel

User

Pain points

  • is that a best hotel?
  • are they offering family package
  • can I find a flight without delay
  • can I book hotel and flight same time?
  • how to find a taxi to going to hotel from airport
  • can I find a travel guide?

User

Goals

  • should ask someone for best hotels (Reviews)
  • should wait for travel season to get offer
  • will find a travel guide after going to the hotel
  • should find a beach hotel

User journey

Flow 1 - find a hotel

Landing to platform Select location Select dates Select people amount Search hotels Select food preferences Select other facilities Book hotel
How Select from dropdown Select from calendar Select from dropdown Click "Search" Tick checkbox Tick checkbox Click "Book"
Why
Technical delightment Suggest when type Categorize children/adult Update total price Update total price
Prerequities Get location from system
Expected outcome can suggest rooms

Flow 2 - find a flight

Landing to platform Select location Select destination Select dates Select people amount Select other requirements Search flight Book flight
How Select from dropdown Select from dropdown Select from calendar Select from dropdown Select from dropdown Click "Search" Click "Book"
Why
Technical delightment Suggest when type
Prerequities Get location from system
Expected outcome

Wireframe design

Design development